Text-to-911 Technology Now Available to Western Wayne Communities
While the new technology is an exciting advancement in public safety services provided by CWW communities, officials said that citizens should “Call if you can, text if you can’t” when contacting 911.
CWW officials emphasized that text-to-911 is a compliment to calling 911, not a replacement, because voice calls to 911 are still the most efficient way to communicate with public safety officials in an emergency situation.
Because most 911 systems were originally built using analog rather than digital technologies, public safety answering points (PSAPs) across the country need to be upgraded to a digital or Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 911 (NG911).
The success and reliability of 911 will be greatly improved with the implementation of NG911, as it will enhance emergency number services to create a faster, more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network.
NG911 will also improve PSAP ability to help manage call overload, natural disasters, and transferring of 911 calls and proper jurisdictional responses based on location tracking.