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DTE Energy Has Implemented Service Standards To Provide Customers A $25 Cre...
DTE Energy has implemented service quality and reliability standards defined by the Michigan Public Service Commission (MPSC). These standards provide customers a $25 credit upon request if their investigation of your request determines you have experienced any of the following:
An outage of more than 120 hours under ‘catastrophic conditions’ defined as an event that results in an official state of emergency or an event that results in an interruption of 10 percent or more of the utility’s customers.
A power outage of more than 16 hours under non-catastrophic conditions.
Eight or more outages during a 12-month period.
Once a credit has been received, the 12-month period resets.
Once a credit has been received, the 12-month period resets.
Click the link below for more details.
